Human-centered delivery
Research, accessibility, and service design practices that reduce burden for residents and frontline staff.
Nava PBC presents
Public Digital Services Summit
Two days of practical ideas for making government services simpler, more resilient, and more human.
Why we’re gathering
Better services are built together.
Government leaders, community partners, researchers, and technologists will share what it takes to deliver durable public services at scale.
Learn in the openSee working approaches, honest lessons, and reusable tools—not polished case studies alone.
Connect the workMove between policy, delivery, research, and technology without losing sight of the people services are for.
Leave with a next stepEach session closes with a practical idea your team can test, adapt, or share.
Choose your path
One summit, three connected tracks.
Open source & data
Modular technology, shared digital public goods, interoperability, and responsible data practices.
Program outcomes
Turning implementation evidence into stronger decisions, measurable impact, and sustainable programs.
At a glance
Two days, one shared conversation.
In-person sessions include structured networking. Select talks are available live on Zoom for registered virtual participants.
Welcome and opening keynote
Making government services simple and effective—at scale.
Lightning talks: Learning in the open
Five field-tested ideas from agency, community, and technology leaders.
Track sessions
Choose human-centered delivery, open source and data, or program outcomes.
Community reception
Informal connections across agencies, partners, and practitioners.
Nava Labs demo session
Practical prototypes that support caseworkers and benefit navigators.
Working groups
Small-group problem solving organized by attendee role and track.
From pilot to durable service
A cross-sector panel on evidence, operations, and sustainable delivery.
Commitments and closing
Share the next practical step you’ll take back to your team.
Who you’ll meet
People working across the whole service.
A curated mix of leaders and practitioners who care about public outcomes—and know that implementation is the work.
Federal agencies
State & local teams
Community partners
Civic technologists
Researchers
Nava practitioners
Choose the sessions that fit your work.
Your registration keeps both days, attendance mode, and track preferences together—so your agenda stays simple even when the event isn’t.
Space for the in-person gathering is limited. Virtual access is available for selected sessions.